Shipping Times/ Returns & Refunds

☆ SHIPPING TIME FRAMES ☆

UNITED STATES

Economy Shipping (9-14 Business Days)

Standard Shipping (7-12 Business Days)

Priority Mail Express Shipping (3-5 Business Days)

ST.LUCIA

Islandwide Local Deliveries (9-16 Business Days)

In-Store Pickup (7-14 Business Days)

Express delivery (1-3 days) Applies to items in-store

Express Pickup (1-2 days) Applies to items in-store

GEORGIA (UNITED STATES)

Standard Shipping (7-12 Business Days)

Priority Mail Express Shipping (3-5 Business Days)

Atlanta Local Deliveries (5-7 Business Days)

Local delivery for Atlanta only applies to up to 1-3 miles of Downtown Atlanta

OTHER CARIBBEAN ISLANDS

Priority Mail Express Shipping (3-5 Business Days)

INTERNATIONAL ALL OTHER COUNTRIES

Standard Shipping (12-14 Business Days)

Priority Mail Express Shipping (3-5 Business Days)

NB: Processing times range from 2-5 business days. Your order is shipped after processing time. Shipping & local delivery rates vary by location. Rates will be calculated at checkout. We do not ship on Saturdays ,Sundays or Public Holidays.

☆ REFUND POLICY ☆  
No refunds once the shipping process has began.

☆ RETURN POLICY ☆  

If you experience any issues after receiving your order you can return to us within 42 hours of receiving your item. Item/s must be in the same packaging as originally received. We do not exchange the item if it has be worn. Exchanges can take up to 30 business days to be completed. If you want to exchange for another item we can issue you a Store Gift Card with the amount you originally spent (excluding shipping cost).

☆ FREQUENTLY ASKED QUESTIONS ☆  

Can I change my order details after the order is placed?

Yes, you can change your order details within 2 hours of placing your order. Once the shipping process has not started the order details are changeable. (applicable fees are due right away if the other item you need costs more than your original order)

How long does it take to process a return?

Up to 21 Business Days.

Does wigs come ready to wear ?

Our wigs come pre-plucked. If you need our ready to wear feature please add on service using this link https://www.eliteluxuryhair.com/product-page/wigcustomizations

Can i place a custom order? Or what If i need something that doesn't exist on the website?

Yes our items are fully customizable, if you would like to place a custom order for a different color or a different item that you cant find on the site simply fill our custom order form for a price quote and invoice to start your order. Order form link

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